Will Call, or the Box Office, is where all guests including all VIPs of all levels must present/exchange their tickets to pick up a badge or wristband granting convention admission. For information on all Will Call hours and locations, visit our schedule page.

Yes, just bring a ticket for all badges or wristbands you plan to pick up. A picture ID is required.

All tickets are nonrefundable and nontransferable. Tickets cannot be applied towards future Walker Stalker Conventions.

Your badge or wristband will NOT be mailed to you. Please bring your ticket to Will Call at the event.

No! Please print your ticket with the barcode (not your receipt or order confirmation) on a DIN A4 size paper in order to pick up your badge/wristband. Please ensure the barcode is well printed, not smudged or broken.

ALL children under 10 years of age require a „Children’s Ticket*“, while all children OVER 10 require a ticket at the same level as their parent.

*If you have a Platinum ticket and want your child to be able to skip lines with you, sit in the front rows at panels and eat lunch in the green room, they will also need a Platinum VIP ticket.

General Admission includes admission to our event, general Q&A panels, and the opportunity to visit vendors and artists. They do not include autographs or photo ops with the guests. Autographs and photo ops with guests CAN be purchased separately by attendees of any badge level.

Absolutely! Please visit http://walkerstalkercon.de/disability-accessibility-faq to learn more.

It can take up to 30 minutes until you receive your order confirmation. Please also check your spam/junkmail file in your e-mail program. If you have not received your order confirmation within this period, please contact our support via e-mail: support(at)walkerstalkercon.de.

If you have paid your order by credit card or Sofortueberweisung (direct banking) you can download the tickets upon completion of the payment process by clicking on the downlaod button. In addition, tickets will be attached as a pdf-file to your confirmation e-mail.
If you paid your order using the advance payment method your tickets will be emailed to you as a pdf-file attachement with your payment confirmation after payment has been received.

You can choose Print@Home tickets during the selection of the delivery method „Bitte Versandart auswählen“. If the selection „Online-Ticket“ is not available, a Print-At-Home ticket is not available and the tickets will be shipped to you by mail delivery.

No. All orders are final. No refund, no rebooking, no exchange. Please see our „Terms & Conditions“, which you have accepted during the order process, for details.

Commercial reselling is prohibited. Please see our Terms and Conditions for details. Non-commercial re-selling of your ticket is allowed as long the sales price does not exceed the original ticket purchase price plus any expenditure the seller might have had (cost for postage and/or ticket insurance, etc.). For the re-sale of personalized VIP tickets additional conditions apply. Please go to INFO/PERSONALIZATION for details or contact support(at)walkerstalkercon.de

Every person entering the event needs to have a ticket. Exceptions might apply, which will be pointed out during the order process.

This varies from event to event, but in general children also need a ticket. For some events discounted tickets for children are available. If this is the case, this option will be available to you at the start of the order process. Please note, that for certain events special age restrictions for children and/or teenagers apply. If you are unsure, please contact info(at)walkerstalkercon.de before completing your order.

It is not possible to issue a new ticket if you have lost your ticket or if it has been stolen. A ticket is like cash money and need to be handled accordingly.

If your ticket is valid for public transport it will be noted on the ticket. Special rules and conditions apply if the ticket can be used for public transport. Usually the usage of public transport is limited the journey to and from the event on the day of the event.

General Admission tickets are not personalised. However, all VIP tickets are personalised, which means the name of the owner will be printed on the ticket and only the person whose name is printed on the ticket will be granted access to the show.
Special terms and conditions apply for personalised tickets. A picture ID is required to pick up your badge/wristband.
Under certain circumstances, if the initial owner of the ticket cannot attend the show, it is possible to re-name the ticket. For details please e-mail support(at)walkerstalkercon.de.

Children and teenager under 16 years can only attend the event if they are acompanied by an adult. For children under 10 years discounted tickets are available.
Please contact info(at)walkerstalker.con.de if you are unsure or have any questions.

Please check our website walkerstalkercon.de for any news and updates. If an event will be postponed or cancelled you will also be notified by e-mail.
Yes, we offer different levels of VIP-Tickets. Please go to TICKETS and see what´s included in each VIP-Ticket. There are no designated Meet & Greet-Tickets available.

Usually yes. However, sometimes special circumstances may delay the start of an event. This can happen on very short notice prior to the event and we might not be able to inform you in time.

If you do not wish to receive any news and information for upcoming shows via e-mail you can use the „Unsubscribe-Option“ at the end of the newsletter or send us an e-mail to info(at)walkerstalkercon.de.

Please contact support(at)walkerstalkercon.de in case you have not received what you have ordered.

Once we have received the payment for your order tickets will be automatically dispatched. Standard delievery time can take up to 7 working days.

It is not possible to order Print@Home and Color-Tickets within the same order process. If you wish to purchase Print@Home and Color-Tickets you have to place separate orders.

Please print your ticket on white DIN A4 size paper. A black and white print is sufficient. Please make sure the printout is well readable. If you want to fold your Print@Home ticket, please make sure you only fold it alongside the folding marks and that especially the barcode is not broken or smudged.

If you want to send your ticket(s) as a gift, please use the delivery address of the presentee. For certain events we offer wrapping paper at an additional charge.

Usually we send your tickets with a delivery note via DEUTSCHE POST. You will receive an e-mail when your order has been dispatched.

Please note:

  • Due to different letter delivery times it can take up to 7 working days until you receive your order.
  • If you have chosen „Registered Letter or Express“ as the delivery method we will send you an e-mail when your order has been dispatched along with a tracking number.

If you do not receive your order within 7 working days after you have been notified that your order has been dispatched, please contact our support team via e-mail to support(at)walkerstalkercon.de.

It is not possible to change or cancel your order once you have completed your purchase. All orders are final and cannot be exchanged or refunded.
Please see our „Terms & Conditions“, which you have accepted during the order process, for details

"currently not available" means that tickets are currently not available, but might become available again at a later time.
"delivery not possible" means that tickets cannot be delivered in time before the event date. Unless the event is sold out, tickets might be available day of event at the venues box office.

Each order, reciept capture and the printing of tickets is an automated process which can not be changed.
Please do not withhold any delivery costs when making payments as your order will not be dispachted otherwise.

All data you have entered during the order process will only be used to fulfill your order. We will use your e-mail address to inform you about any updates/changes for the event you have ordered tickets for and to inform you about future events similar to the one you have purchased tickets for. For details please see our privacy policy on our website.

No. All orders are final. No refund, no rebooking, no exchange. Please see our „Terms & Conditions“, which you have accepted during the order process, for details.

If events offer reserved seating you can choose your seat directly by clicking on the button „Saalplan/Seating Map“. Available seats are coloured green. If you order multiple tickets, all seats will automatically be grouped together, if possible.

Please note that if you wish to use „Saalplan/Seating Map“,"JavaScript" needs to be enabled in your web browser.

There are no group discounts available. The amounts of maximum tickets available per order vary from event to event. If you want to order more than the maximum amount you have to place an additional order, unless it is forbidden to order more than the maximum amount of tickets. For certain events special restrictions and „Terms and Conditions“ apply. You will be informed about any special restrictions during the order process.

No, this is not possible. Tickets can only be ordered through our online system.
In exceptional cases, such as tickets for people with special needs you can contact us via e-mail: support(at)walkerstalkercon.de.

If discounts are available you will be able to choose those at the start of your ordering process. Please note that special conditions might apply (Student-ID, Disabled ID-Card, etc. )

The booking of tickets for wheelchair disability/people with special needs can sometimes be tricky and always depend on the venue where the event takes place. Please contact us via email to support(at)walkerstalkercon.de and we will get back to you with the related information.

We offer free admission for caregivers if your disability ID-card includes a B-status. Please present your disability ID card at Will Call/Box Office.

Please click here for additional information regarding disability and accessing services.

Payment methods can vary from event to event but usually we offer the following payment methods:

  • Credit card: We accept the following creditcards: VISA and MasterCard. If you choose this payment option you need your credit card data and your cvc code. With this payment method you will receive your Print@Home Tickets immediately.
  • Sofortueberweisung (direct banking): Direct online money transfer provided by our partner SOFORT Überweisung (direct Banking). Please have all your online banking data ready. This payment method is available in the following countrys: Germany, Austria, Switzerland, Belgium, France, the Netherlands, the UK, Italy, Spain, Poland, Hungary, Slovakia and Czech Republic.
  • Advance payment: You will receive detailed payment instructions after confirmation of your order. The amount due is payable within 5 days to the bank account in your payment instructions. Your tickets will be shipped after payment has been received.

Please note, that your ordered tickets will be shipped only after the payment has been received. We will send you a payment confirmation via e-mail. So, if you need your tickets fast, we recommend you pay for your tickets via credit card or Sofortueberweisung (direct banking -if available in your country).

After confirmation of your order you will receive detailed payment instructions. The amount due is payable within 5 days to the bank account detailed in your payment instructions. Your tickets will be shipped after payment has been received.

We accept the following creditcards: VISA and MasterCard. If you choose this payment option you need your credit card data (Name of card holder, credit card number, expiration date and your cvc code). The amount due will be instantly charged to your credit card. With this payment method you will receive your Print@Home Tickets immediately.

Direct online money transfer provided by our partner SOFORT Überweisung (direct Banking). Please have all your online banking data ready incl. PIN/TAN. This payment method is available in the following countrys: Germany, Austria, Switzerland, Belgium, France, the Netherlands, the UK, Italy, Spain, Poland, Hungary, Slovakia and Czech Republic.

No, this is not possible.

Please send an e-mail with your request to info(at)walkerstalkercon.de.

Yes, you can insure your tickets by selecting this option during the order process. Please note that we are not responsible for this insurance and that additional „Terms and Conditions“ of the insurer apply and are part of the contract between you and the insurer.

Please click here for details.

Please see the following contact details for the Insurance Company:
E-Mail: info@hansemerkur.de
Telefon: +49 (0) 40 - 4119 0
Fax: +49 (0) 40 - 4119 3257

To upgrade your tickets to a higher level, simply purchase your new preferred level when it becomes available on our website, and email us at info@walkerstalkercon.com within 30 days. We will then refund the lesser-valued pass. Remember, both tickets MUST have been purchased from us, NOT third parties (Groupon, Living Social, etc.) or other attendees.

No, Regular VIPs are like a fast pass and are limited in the number available. Photo Ops and autographs may be purchased separately.

They will be selected at the event. When you pick up your badge you will also be given your autograph and photo op vouchers. These vouchers work like cash; you simply bring them to the celebrity’s table or photo op line and turn them in. You can select any solo photo op (duo and group photos are NOT included in ANY pass), even if it has previously sold out.

Generally, Autographs are purchased in person at each guest’s booth. Autographs are cash only, with prices set by each guest’s agent the weekend of our convention.

A selection of approx. 20cm x 25cm photographs will be provided. Alternatively, you may bring an object for the actor to sign at their discretion.

Prices charged are per signature and range between 20,00-100,00 Euro.

For a limited number of high-demand actors, lines may be cut off based on how many people the actor can sign for in a single day, and their autographs may be sold in advance of the event and a pre-purchased ticket will be required to enter the line.

For a limited number of high-demand actors, lines may be cut off based on how many people the actor can sign for in a single day, and their autographs may be sold in advance of the event and a pre-purchased ticket will be required to enter the line.

Our guests sign any time they aren’t in photo ops, panels, or enjoying lunch. Each guest will have a detailed schedule posted at their table as well. Due to longer lines, we recommend visiting more in-demand actors earlier in the day.

You may bring a small present or letter to a guest’s autograph booth. Gifts will NOT be accepted in the photo ops area due to limited space.

A photo op is a professional photo of you with the celebrity guest you choose. You will get a photo taken under ideal lighting conditions and shot with professional camera equipment. You will receive an approx. 20cm x 25cm print of your photo printed on professional dye-sublimation photo printers.

Detailed FAQ for PHOTO OPS can be found here: http://walkerstalkercon.de/faq-photo-op

Photo ops are taken at scheduled times and are subject to change. Please visit Celeb Photo Op’s website and review their FAQs. Questions regarding photo ops should be directed to info@celebphotoops.com

One photo op can have up to 2 adult attendees and 3 children attendees (16 and under) in it.

Some guests offer selfies for purchase at their tables. The policy and price is set by each agent the weekend of the convention.

When Andrew is able to join us (typically at our Atlanta & London shows, though no guest is official until we formally announce them), 100% of the proceeds from any autographs, photo ops, or panels are donated to charity.

Because we want Andrew’s experience to continue to be stress-free and relaxing, we pre-sell most opportunities to interact with him, and limit the number sold to make his day more manageable.

All weapons or replicas must be made of plastic, resin, or foam. No real wood or metal bats or katanas will be allowed inside the venue. Please see our Code of Conduct section for more details.

We have a zero tolerance policy for harassment of any kind, including but not limited to: stalking, intimidation, offensive verbal comments, physical assault, battery, harassing or unwanted photography or recording, continuous disruption of panels or other events, bathroom policing, inappropriate physical contact, and unwelcome physical attention.

We reserve the right to remove any person from the event at any time. If someone’s behavior makes you uncomfortable, please locate a staff member or visit our customer service desk to report an incident.

No fake guns of any kind or design will be allowed inside the venue. All other cosplay weapons must be made of plastic, resin, or foam. Crossbows must be unstrung.

If your cosplay weapon does not meet our guidelines, you may return it to your vehicle.

Additionally, whether you are a member of the general public or a member of the cosplay community, please remember that “Cosplay Is Not Consent,” and familiarize yourself with our Anti-Harassment Policy.

Walker Stalker Con has a zero tolerance policy for real weaponry. Real weapons of any kind are expressly forbidden on the premises. This includes all firearms and airsoft guns. This also applies to attendees who may have a permit or license to carry said weapon.

Any person found to be carrying a weapon of any kind will have their ticket for the event revoked and to be removed from the event space.

You will be e-mailed details of your bag/backpack policy approx. 2-3 weeks prior to the event. For security reasons we reserve the right to change the size of bags/backpacks allowed in the venue at any time. All bags are subject to search.

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